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480-229-5940
Visual Training Solutions LLC
162 S. Forest Ct.
Chandler, AZ 85226
Visual Training Solutions LLC stemmed from research at Intel Corporation. In 2005, John D'Amours (Founder of Visual Training Solutions LLC, and long-time veteran of Intel) collaborated with Intel's 3DIF Chairperson and Right Hemisphere's President (Mark Thomas) to test the viability of using 3D work instructions in the Semiconductor Industry. Although results of the 3D simulation pilots showed that Techs were able to perform maintenance tasks on complex equipment faster and more accurately as compared to conventional learning methods, it was nearly an impossible challenge to align equipment suppliers to adopt a standard, or to justify the investment without up-front funding from Intel. According to the pilot participants, "it was amazing how I could walk up to a machine I've never seen and perform these maintenance tasks... it's as if I had already worked on the machine before." At the time, D'Amours believed that all maintenance training could be accomplished off the factory floor with strong ROI, but timing with Intel competition followed by a downturn in the economy made this vision unlikely in this decade. D'Amours made his mark at Intel by creating "Visual Learning" for all Assy/Test Factory Operations Training globally, and then left Intel to pursue a slightly different vision of his own.
In 2006, D'Amours founded Visual Training Solutions (formerly Can Do It LLC) to change the way consumers receive instructions, and began exploring how other industries could benefit from this "Visual Learning" methodology. Initial tests with Lego Toys® showed a 1.7X increase in speed and 3X reduction in errors when compared to conventional instructions. Surely this kind of data would justify a slight increase in cost of development; however, a paradigm shift of this magnitude would not come quickly. Kevin Sauder of Sauder Industries (one of the largest manufacturers of office furniture) resisted the change because "I have over 400 new products a year!" However, IKEA Sweden's response was more encouraging - "We've been considering this for several years, but we lack the IT infrastructure at this time... we need to build the roads before we can drive on them."
Now fast forward to 2009, we are seeing more and more Mobile products that use over 2" screens (G1, iPhone and others), which virtually eliminates the most challenging argument "How do I get instructions on my home computer for a project in the backyard?" Consider this possible scenario: You buy a product from Home Depot and at home you scan the barcode on the box with your G1 phone, then select either "Visual Instructions", "Contact Customer Service", or "Get More!" We're convinced this is the future and any Customer Service or Marketing Manager shouldn't have to think twice about the associated power and profit. This technology is here today! Taking it one step further, what if Home Depot adopted this strategy (by working with their suppliers) but Lowe's didn't? Where would you go for your next project? And that's the power of the consumer - they make choices and they absolutely have the power in volume.
Exactly w hen this capability will reach the needed critical consumer awareness level is unknown, but Visual Training Solutions LLC will be there for outsourcing to help make it happen for you, the consumer, and for you, the Manufacturer who wants to learn how to do this yourself.